Glossary

Debt collection agency

A debt collection agency chases overdue debts for a creditor (or buys them outright) — a step up from in-house credit control, used when normal reminders have failed.

2 min read

Recovers overdue debtFor a creditor
Fee or buys the debtEscalation step

Definition

A debt collection agency pursues unpaid debts on a creditor’s behalf, typically for a percentage fee, or buys the debt outright at a discount and collects for itself.

In plain terms

When your own credit control and reminders fail, an agency takes over the chase — often the stage before legal action.

Why it matters for your company

As a creditor, agencies recover cash you might otherwise write off. As a debtor, being passed to one signals a serious situation — engage early to avoid a CCJ. See bad debt.

Funding for UK limited companies

Credicorp lends to your company, not to you personally — short-term working capital with no personal guarantee. See what your business could access.